LpWSC

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Grievance Redress Mechanism PforR World Bank Project

Select the appropriate category below to submit your grievance or inquiry.

Staff Grievance Redress

General Enquiry

Have a general question about our services, billing, or operations? Use this form to get in touch with us. Our team will respond to your inquiry within 48 hours.

Service Brochure Contact Information

Customer Complaints

Facing issues with water supply, sanitation services, billing, or any other customer-related concerns? Submit your complaint here and we will address it promptly.

Customer GRM Brochure Feedback Form

Staff Grievance Redress

Staff members can submit grievances related to pay & benefits, working conditions, unfair treatment, or any other workplace concerns. All submissions are handled confidentially.

Staff Grievance Procedure Staff Complaint Form

World Bank - PforR Grievances

Report project-related grievances including social and environmental concerns, technical issues, or any matters related to the PforR World Bank Project. Your feedback helps us improve.

Full GRM Document GRM Brochure GRM PforR Procedure

We respond within 48 hours — Your grievance will be acknowledged and assigned to the appropriate department for resolution.

Full Name *

Email Address *

Phone Number *

Gender *

District *

Account / Meter Number * Please enter your Account Number or Meter Number

Employee Number * For interns/casual staff, enter NRC below

NRC Number For interns/casual staff, please enter your NRC

Complaint / Grievance Type *

Subject *

Message / Details *

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Supported formats: PDF, Word (DOC, DOCX, ODT), Excel (XLS, XLSX, ODS, CSV), PowerPoint (PPT, PPTX), Images (JPG, PNG, GIF, BMP, SVG, WEBP), Text (TXT, RTF), ZIP (ZIP, RAR, 7Z)
Max size: 15MB

Our District Offices

Mansa District Office

Mon - Sat (07:45AM - 17:00PM)

Samfya District Office

Mon - Sat (07:45AM - 17:00PM)

Mwense District Office

Mon - Sat (07:45AM - 17:00PM)

Kawambwa District Office

Mon - Sat (07:45AM - 17:00PM)

Nchelenge District Office

Mon - Sat (07:45AM - 17:00PM)

Call Center

+260 760 385 928 / +260 760 531 057

Email

info@lpwsc.co.zm